Careers

Louis Hotels, a chain of 26 hotels & resorts with over 80 years of experience in the hospitality industry, is seeking a dynamic and experienced hospitality professional to join our team at Cali Resort & Spa in Paphos, as the Executive Housekeeper and uphold our commitment to excellence in hospitality.

Main Responsibilities:

• Manages the housekeeping department’s day to day operation as per the brand standards.

• Coordinates the daily cleaning schedules and room assignments to ensure efficient service.

• Inspects guest rooms, public areas, and back-of-house areas regularly to ensure cleanliness and adherence to brand standards.

• Trains and mentors the housekeeping team on procedures, safety protocols, and guest expectations.

• Monitors inventory of cleaning supplies, linens, and amenities.

• Collaborates with other departments to address guest requests and resolve issues promptly.

• Handles guest feedback and complaints and takes corrective actions as needed.

• Maintains compliance with health and safety regulations and ensures a safe working environment for the housekeeping team.

Job Requirements:

• A minimum of 3 years of experience in a housekeeping management role in a 4* or a 5* hotel.

• A high school diploma or equivalent education in hospitality.

• Very good command of and English language. Knowledge of Greek will be considered as an advantage.

• Leadership and team management skills.

• Excellent attention to detail.

• Effective communication and interpersonal abilities.

• Knowledge of housekeeping equipment and cleaning techniques.

• Good knowledge of MS Office.

• European Union Nationality or eligibility to work within the European Union.

Louis Hotels, a chain of 26 hotels & resorts with over 80 years of experience in the hospitality industry, is seeking a dynamic and experienced professional for its Cali Resort & Spa in Paphos as the Front Office Manager and uphold our commitment to excellence in hospitality.

Main Responsibilities:

• Manage the operational activities of the front desk and reservations team, within the hotel guidelines to provide the highest standard of guest service.

• Handle guest inquiries, complaints, and requests with tact and diplomacy, ensuring swift and satisfactory resolutions.

• Lead and motivate the front office team, setting the standards for excellent guest service and professionalism.

• Collaborate with other departments to coordinate guest services and ensure a smooth guest journey.

• Train and onboard new team members, providing ongoing coaching and development to enhance their skills.

• Prepare various reports for management review.

Job Requirements:

• Graduate of a Hospitality Management school or in a related field.

• A minimum of 5 years’ experience in a managerial role experience in a 4* or a 5* hotel.

• Fluency in the English and Greek language. Knowledge of a any other language will be considered as an advantage.

• Proficiency in using MS Office.

• Excellent problem-solving abilities and a commitment to guest satisfaction.

• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team.

• Organizational skills and attention to detail.

• Flexibility to work shifts, weekends, and holidays as required.

• EU Nationality or eligibility to work within the EU.

Louis Hotels, a chain of 26 hotels & resorts with over 80 years of experience in the hospitality industry, is seeking a dynamic and experienced professional to join our team at our Cali Resort & Spa as the Guest Relations Executive and uphold our commitment to excellence in hospitality.

Main Responsibilities:

• Ensure that all guests have a positive experience while staying at the hotel.

• Address guest inquiries, complaints, and feedback promptly and professionally.

• Monitor guest feedback through various channels and implement strategies to improve service.

• Provide support to the front desk team.

• Collaborate with other departments to ensure a smooth guest experience (e.g., housekeeping, food and beverage).

• Organize and manage special requests and VIP services.

• Maintain an up-to-date knowledge of hotel services, facilities, and local attractions.

• Analyze guest feedback and data to identify trends and areas for improvement.

• Maintain a positive relationship with guests.

Job Requirements:

• A minimum of 2 years’ experience as a Guest Relations Officer or a similar role in a 4* or 5* hotel.

• Diploma in Hospitality/Tourism/Hotel Management, or its equivalent professional certification.

• Excellent knowledge of Greek and English language (both verbal and written). Good knowledge of any other language will be considered an advantage.

• Exceptional communication and interpersonal skills.

• Strong problem-solving abilities.

• Proficient in Microsoft Office Suite.

• Ability to work flexible hours, including evenings and weekends.

• EU citizen or eligibility to work within the EU.

Louis Hotels, a chain of 26 hotels & resorts with over 80 years of experience in the hospitality industry, is seeking a dynamic and experienced professional for its new hotel Cali in Paphos as the Operations Manager and uphold our commitment to excellence in hospitality.

Main Responsibilities:

• To monitor and analyze the quality standard of the service provided, the guest satisfaction, operating costs, hygiene and cleanliness, productivity, quality and efficiency as well as the satisfaction of the staff.

• Provide effective leadership and guidance to the team, including department heads, supervisors, and frontline team members.

• Motivate and manage all team members working in operations to achieve the general targets.

• Monitor the coordination between the different departments of the hotel to ensure smooth and efficient operations.

• Establish communication channels with guests to obtain their feedback and assist with the resolution of issues.

• Identify and nurture talent within the hotel, providing opportunities for growth and advancement.

Required qualifications:

• Bachelor’s degree in hospitality management, Business Administration, or a related field.

• Minimum 3 years of previous experience in a managerial position in a 4* or 5* hotel.

• In-depth knowledge of hotel operations, including front office, housekeeping, F&B, and guest services.

• Excellent command of the Greek and English language. Knowledge of additional languages will be considered an advantage.

• Leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.

• Excellent communication and management skills, problem-solving abilities.

• Exceptional guest service mindset and a commitment to delivering outstanding experiences.

• Ability to work efficiently under pressure.

• Proficiency in hotel management software and Microsoft Office Suite.

• EU Nationality eligibility to work within the EU.

Louis Hotels, a chain of 26 hotels & resorts with over 80 years of experience in the hospitality industry, is seeking a dynamic and experienced professional for its Cali Resort & Spa in Paphos as the Restaurant Manager and uphold our commitment to excellence in hospitality.

Main Responsibilities:

• Oversees and manages all aspects of the restaurant operations, ensuring smooth and efficient service delivery.

• Ensures that the food served is of high quality, consistent with the restaurant's standards, and meets safety and hygiene guidelines.

• Handles customer inquiries, complaints, and feedback promptly and effectively, resolving issues to ensure a positive dining experience.

• Trains, and motivates the team, to provide exceptional service experience.

• Collaborates with the culinary team to ensure seamless coordination between the front and back of the house.

• Ensures compliance with health and safety regulations and oversees cleanliness, and HACCP procedure.

• Maintains a positive and professional atmosphere in the restaurant, fostering a culture of teamwork and cooperation.

Job Requirements:

• A minimum of 5 years’ experience as a Restaurant Manager, or in a similar role.

• A Diploma in Hospitality Management or a related field will be considered as an advantage.

• Excellent command of the English language. Knowledge of additional languages will be considered an advantage.

• Exceptional guest service mindset and a passion for delivering memorable experiences.

• Pleasant personality with exceptional communication and managerial skills, team player with strong problem-solving abilities.

• Willingness to work during peak hours, including nights, weekends, and holidays.

• Proficiency in using MS Office as well as point-of-sale (POS) systems.

• EU Nationality or eligibility to work within the EU.

Louis Hotels, a chain of 26 hotels & resorts with over 80 years of experience in the hospitality industry, is seeking a dynamic and experienced hospitality professional to join our team at Cali Resort & Spa in Paphos, as the Service Manager and uphold our commitment to excellence in hospitality.

Main Responsibilities:

• Lead the service team, provide guidance, training, and support to maintain exceptional service standards.

• Oversee the restaurants and the bars operation, ensuring impeccable service delivery.

• Ensure compliance with health and safety regulations and uphold sanitation standards throughout F&B outlets.

• Resolve any issues or complaints that guests may have, as well as any issues that arise within the department.

• Collaborate with other departments in the hotel to ensure that guests have a seamless experience.

• Report to the hotel management on departmental performance and guest feedback.

• Comply with all company-related service standards and operating procedures.

Qualifications & Experience:

• A minimum of 3 years’ experience in a similar position.

• Excellent command of the English language. Knowledge of additional languages will be considered an advantage.

• Strong leadership skills, with the ability to inspire and motivate a diverse team.

• Pleasant personality with excellent communication and managerial skills, team player with strong problem-solving abilities.

• Willingness to work during peak hours, including nights, weekends, and holidays.

• Proficiency in using point-of-sale (POS) systems and bar management software.

• Exceptional guest service mindset and a passion for delivering memorable experiences.

• EU Nationality or eligibility to work within the EU.